Spring is in the Air, Time to Clean out Your Marketing Closets

With the smell of spring in the air, and summer just around the corner, there’s no better time to take stock in your hotel’s 2013 marketing plan and re-evaluate your digital strategies.

As we mentioned in our guide, 2013 Hotel Marketing Trends: From standout social media to marvelous mobile marketing, social, mobile and visual storytelling across the web would be important for hotel marketers to focus on this year.  Let’s revisit them now and explore how you can continue to push these initiatives forward.

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Setting Your Hotel Apart From the Competition: How Kim Gibbons from the Best Western Evans Hotel Does It!

Meet Kim Gibbons, Sales and Marketing Manager at Kishin and Rao Hospitality.  Kim is responsible for marketing the company’s properties, including the Best Western Evans hotel in Grovetown, Georgia. With approximately 20 years of experience in the hotel industry, she has risen to the top in hotel marketing.  She does an incredible job of setting the Best Western Evans apart from their competition using visual storytelling strategies. This makes Kim Gibbons a Merchandising Hero!

Being in a competitive market with five hotels on the same street, Kim knows how critical it is to stand out. That is what drove her to ensure she has a solid digital visual storytelling strategy in place. In addition to telling a compelling visual story on online travel agencies (which is a necessity today due to their popularity for hotel research) she also focuses on Facebook and TripAdvisor.

Best Western Evans

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Powerful Visual Stories Drive Bookings [Webinar]

Visuals play an increasingly critical role in a hotel marketer’s digital marketing mix. Travelers rely on hotel visuals as they research and evaluate their options online. Research by Google reveals that online video prompts business travelers to book 72% of the time.

In addition, 89% of leisure travelers watch video online as well. Because of this behavior, it is more important now than ever before to ensure your property tells a visually compelling story across all online channels.

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Hotel Websites Are Shifting to a Visual-First Experience

Special guest blog by Greg Oates, veteran travel editor, 200rooms.com

One of the most significant trends in web design this year has been a shift toward more visually-oriented layouts. Until recently overall design strategy combined thumbnail photos and long editorial, with a large photo or photo slideshow up top. But take a look at major recent redesigns at USA TODAY, The New York Times and Glamour, they’re now driven by visuals, with shorter and less prominent headlines.

Not surprisingly, the edgier boutique hotel groups have jumped in front of this trend, such as Ace Hotels, The Standard and Morgan’s, etc. Those three specifically have adopted a visual-first mindset across all of their consumer-facing media, including standalone lifestyle blogs with individual URLs and a fashion magazine’s zest for compelling imagery.

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Let Your Visuals do Your Talking!

Visually merchandising to create interest and a striking impression in the minds of online travel shoppers can inspire them to choose your hotel over others.

A picture is worth a thousand words.’ You’ve heard this cliché many, many times before. However, with the growth of visual communication in digital marketing; this cliché takes on a greater significance than ever before. This growth, along with hotel shopping becoming dispersed across more online channels make it crucial for hotel marketers to shift their content to focus on more visual forms of merchandising on all of the web sites consumers use to shop for travel.

Visual content creates a virtual hotel experience and connection with the consumer

Your visual content acts as a signpost to bridge the gap between your hotel online and the actual guest experience on-site. Research at 3M Corporation along with Zabisco show that 90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. Using attractive, engaging photos and rich media of your hotel and its surrounding area creates stronger, more impressionable connections with the travel shopper.

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The Hotel Marketer’s Guide to Attracting More Online Travel Shoppers with Video

Due to the competitive nature of the hotel market, it is critical that you take every opportunity to set your property apart from others online.

A great way to do this is by telling your hotel’s story though video. As you know, video is a powerful way to tell a story. If it weren’t powerful, film wouldn’t be the 11 billion dollar industry[i] it is today and YouTube wouldn’t have over 1 billion unique user visits each month.[ii]

Images on OTAs help Increase Hotel Bookings and ADRs

Expedia recently published an article on tnooz providing 5 tips on how hotels can convert OTA traffic into bookings.  The one tip that stood out to me most was: take better photos (and videos) of your property.

We have been educating hoteliers on the benefits of displaying visuals on all online channels (including OTAs) for years. Expedia’s research confirms the value of having more visuals available online. In fact, they found that Doubling a hotel’s online pictures can result in 4.5% take-up and $3.50 higher ADR.”

This isn’t the first time an OTA or major travel site has revealed findings like these.  TripAdvisor published a report last year that stated that properties with more than 20 photos get 150% more engagement[i].

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How are Online Distribution Strategies Changing for Hotels?

Online travel agencies play an important and dominating role in travel shopping today, yet “we’re seeing hotel partners and transportation companies really try to shift more of the bookings directly to their website,” according to Frederic Gonzalo, eTourism Marketing and Social Media Consultant at Gonzo Marketing in this Hotel e-Marketing Minute.

In this video, Gonzalo sheds light on the travel distribution dilemma and “how to manage the various channels and managing the yield and return you have for your inventory.”  Watch now!

Webinar Wrap Up: How Mobile Devices are Changing the Way we Market to Today’s Travel Shopper

how mobile devices webinar wrap up no date

Mobile is a critical channel in today’s hotel marketing mix. 48% of people surveyed said that when sites don’t work well on their smartphones, it makes them feel like companies don’t care about their business (Get Elastic Moving Forward infographic 2013).

Why does this matter to hoteliers?  Because it applies to hotel shoppers as well, in fact, 57% of US business travelers and 38% of leisure travelers reported using mobile devices to access travel information in 2012 (Google and Ipsos Media).

On Wednesday (April 24th, 2013) I hosted a webinar entitled How Mobile Devices are Changing the Way we Market to Today’s Travel Shopper and addressing how hoteliers can take advantage of the opportunities that this rapidly growing platform has created.

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How to Determine Social Media Return on Investment

Social media has become a critical part of the hotel marketing mix. Not only does it foster two way conversations between hotels and their guests, it is also another platform for hotels to share their visual stories and attract more guests.

“Not that fan base is a direct indication of return-on-investment, but it is one way to track your social media success,” says Danielle Valenchis, Transient Sales Manager at North Point Hospitality in this VTV E-Marketing Minute. She suggests additional ways that hotel marketers can determine the ROI on their social media efforts.  Watch now!