Posts Tagged ‘Video Generation Webinar – March 23 2010’

A survey conducted by our front line staff indicates that our corporate guests do not have time to watch videos. This leads us to believe this is a marketing tool only for attracting leisure guests. Do you have any insights?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: As a general statement, one could argue that travel shoppers for leisure travel spend more time researching and comparing hotels than business travelers do. But, I would suggest that all travel shoppers are not created equal. Yes, there are travel shoppers that neither want nor have the time [...]

What is rich content?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: Any content that is not static is considered rich media content eg. Virtual Tours, Video Clips, Audio etc.

What is the best way to get our video into as many online distribution channels as possible?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: Distribute it through a VBrochure license. Visit http://www.vfmleonardo.com/vbrochure for more information.

What were those stats that James gave? Something about 29 searches …when looking for a hotel.

John McAuliffe, Chief Marketing Officer, VFM Leonardo: The average vacation takes 29 days to plan and consists of 12 searches and 22 different travel site visits before a booking is made. This outcome was found by a study Google conducted.

Is video distribution to different channels available through VScape Lite? We use Pegasus RezViewNG as our CRS and were recently downgraded to VScape Lite. Should we be using a different version for video distribution?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: You will need to subscribe to either VBrochure Premium or Ultra Premium in order to distribute video to different channels.

What percentage of hotels on the most popular OTAs have video?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: I would suggest that less than 10% of hotels have video on third party channels.

Who else would be interested in seeing my hotel video other than prospective guests?

Bonnie J. Knutson, Professor at Michigan State University’s School of Hospitality Business: Online video can also be a great “come back and see us” motivator to current/lapsed guests.  Think, for example, of how you could show renovations – both progress and completed to both those who have stayed at your property as well as prospective [...]

What social media programs would you recommend for monitoring the brand online?

Bonnie J. Knutson, Professor at Michigan State University’s School of Hospitality Business: Social media means that the brand has lost control of the brand message.  It now lies in the hands of the consumer.  So, if a hotel, is to enter the social media fray, it must consider two elements (among others).  First, does the [...]

Once the Generation Yers find out that the Boomers and the older groups of the Generation X are more and more interested in experiencing the same things on the web, I believe they will leave this medium to use a different tool. The question is… Where will they go? What will they use? Mobile? 2D’s 3D’s? Any thoughts on that if you may?How do you integrate “generational” audience segmentation with properties that are marketing to a family audience which is a generational mix?

Bonnie J. Knutson, Professor at Michigan State University’s School of Hospitality Business: As for the Gen Ys moving on to a new medium, the shifts will not be driven by age/generation so much as by [1] technology, [2] socio-economic factors, and [3] lifestyle.  For example, the new iPad had a great launching and significant initial [...]

How do we evaluate the outcome and influence of online video? Can it be measured by numbers?

John McAuliffe, Chief Marketing Officer, VFM Leonardo: Yes. First you should understand the impact video is having on the online shopping experience. ComScore reports that 85% of the US online audience viewed online video. Retailers (which I would argue hoteliers are) have documented 30% conversion rate increase by using video in addition to the benefits [...]